Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on ovate.shop receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (20 business days not including 1-3 business days processing);
• full or partial refund if the item is not as described or damaged;
• full refund if you do not want the product received (but you must return the item at your expense, and item must not be used);
• on approval of your refund request, the full or partial refund process will be made within 20 business days

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

You can submit refund requests within;

• 15 business days after order is delivered
• 15 business days since your order was placed. You can do it by sending a message on on Contact Us page or contact us at support@ovate.shop

All our products are backed with 45 day money back guarantee.

Easy Returns

All our products are backed with 45-day money back guarantee. Just contact us at support@ovate.shop and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. You only should return it at your expense.

The product must be in unused condition and in its original packaging; if possible, with all its accessories and all packaged components.

Shipping costs

Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as did not like the color/quality, changed your mind, ordered by mistake etc.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or faulty product.

How to Return an Item

If you want to initiate a return, please complete the following steps;

• Send us a photo of the products you have received within the return request to the support@ovate.shop and we will guide you through the steps.
• Return the item to the provided address in response email within 15 calendar days and send us the tracking number after you ship the item.

Please note

Please do not send your purchase back to us unless we authorize you to do so.